6 Essential Rules on How To Deliver Kickass Customer Service (part 2 of 2)
(The second of a two-part series on AWESOME CUSTOMER SERVICE, part one can be found here) Before we proceed to rules 4, 5, and 6, let's do some definition of terms first. There are two types of culture in a given organization: there is the EXPRESSED culture, and there is the ACTUAL culture. The expressed culture is…