JUAN GREAT LEAP

Don’t Be A Customer Service Cliche!

A couple of weeks ago, I was waiting in line at a Toyota Service center, waiting for someone to estimate the costs for the damages done to my car. (by a brake-free 20-wheel truck going down a flyover - but that's another story) I waited around one hour. Then, someone signalled for me to proceed to a…

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Dare to be Different…like Tita Moning

I still remember my first visit to LaCocina de Tita Moning when my wife took me there around five years ago. Vividly. Why? It was such an experience. A few days before our planned dinner, Pauline asked me what I wanted to order, which I found a little weird. Uhm...so can't we just order from the menu when we're…

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