Tag: philippine startups

Launch Your Startup in 6 Steps

Peter Cauton

So you a want a startup map? Here’s one.

This 6-step process is heavily influenced by my own experiences, and 2 canonical entrepreneurial books: Steve Blank’s 4-Steps to the Epiphany, and Eric Ries’s Lean Startup. Both obvious recommendations.

Again,  please note the differentiation here between a startup and a small business.

Here we go.

For a lot of us beginners, our idea of a startup goes like this: we have an idea, we build a product, market it, and then wait and see if it sinks or swims. So essentially, we take a guess and see if it works. This process IS risky, because if you invest a lot of money in the product development and the marketing, and it fails, that’s it – you’ve lost. In a way, it is also egotistical, because you THINK you know what the market wants, and go to market with it. This was actually how we started, and I wouldn’t recommend it.

There is a large difference between: “Oh, if we only get 5% of the market, that’s a million customers.” and that million people ACTUALLY opening their wallets to buy your products. You have to explore that gap.

You can largely mitigate the risk by testing out your idea with actual customers and iterating accordingly.

Here are the steps. I will cover each of them in detail over the course of the next 6 posts. Links will appear below as the posts are published.

1. Pick a Product for a Market

2. Pick Your Co-founders

3. Build your MVP (Minimum Viable Product)

4. Gather Feedback From Actual Customers

5. Iterate (and go back to 4 if necessary, when ready proceed to step 6)

6. Launch!

When we think of launching a startup, its mostly about art. Steps 1, 2, 3, and 6 are all about art: the art of picking a business opportunity (step 1), the art of selecting your founders (step 2), the art of actually creating a working product (step 3), and the art of selling a product (step 6).

Steps 4 & 5 basically incorporates the scientific method into the process. Your MVP becomes your hypothesis, and you basically test it out during step 4. Using what you will learn, you now iterate – and calibrate your MVP. Then test it out again.

Until your hypotheses is proven right.

Then and only then should you launch.

Step one in detail, next!

(Join the Juangreatleap movement and learn more about startups! Subscribe to the blog now to get the newsletter and join the forum!)

How God Founded Our Startup

Peter Cauton


When a new employee starts in STORM, or any of the startups I’m associated with (we’re all in one building), they are treated to something different (especially if they’ve previously worked in corporations before) which happens every three o’clock. We invite the newbie to our conference room, where we read the Gospel for the day, and then everyone gets her turn to say a prayer.

When we celebrate a victory, we quickly remind ourselves that ultimately, it was God who enabled the victory. Yes, we have very talented and intelligent people on our team – but where do all these gifts come from anyway? We cannot and will not take full credit.

On the lower-right corner of our website, you will see Whom we dedicate this company to.

Why am I so obsessed with creating a workplace where culture is defined by faith?

During the company newbie orientation process, I give the talk on our history. A history of a startup is pretty much the history of its founders. When I give this talk, I get quite emotional because it is my life I am sharing. I tell new employees about how truly blessed we were in those early years – about how timing would always be so eerily perfect. The right client when we need it. A founder who backed out, only to become our first (needed) client. The right employee when we need it. Never missing payroll even in those times when we didn’t know where we could get the cash – I consider this nothing short of a miracle.

Soon, I reach the point where I talk about making my great leap in 2008 – from part-time to full-time, from corporate lifer to full-blown entrepreneur.

I made that leap at the MOST inopportune time ever – a full-blown recession, STORM having all sorts of problems, a person borrowing a huge chunk of money from me disappearing (and in doing so, wiping out my funds), a newborn son and a wife to support, our then-largest client alerting us through fax that they were letting go of us in two weeks, an impending 80% salary cut if I went full-time in STORM.

It was a completely idiotic decision.

So why, why, why, did I choose to make that leap when I did?

Discernment – I knew God wanted me to do so.

That’s it.

There was no secret client I was wooing, nor did I have a cash stash somewhere. No ace in the sleeve. Nor did I possess any irrational confidence that I could turn things around. I was wracked with doubt. Logic screamed at me to reconsider. I was not at peace.

(side note: I find that having “peace” with a decision is an overrated discernment element. I find that a lot of times, God talks to us by disturbing us. Oftentimes, when God asks us to grow and expand our horizons, it isn’t peace that is felt. It is disturbance. It is disturbance because when we expand our horizons, we always step out of our comfort zones)

But God was my rock.

So I leapt when He said so. It was truly a leap of Faith.

And ever since that leap, God has remained so faithful.

Not only has STORM been doubling revenues every year since ’08, but I have found what I want to do for the rest of my life: building startups and helping people build startups. I can talk about this topic nonstop for weeks. For the first time in my life, I have voluntarily devoured tons of (non-fiction)books on a topic. You could ask my wife – I have given up radio and I now instead listen to audiobooks and podcasts while driving. I would do this for free – I love this stuff.

I sometimes think of what I do now: the thrill of starting things, the experience of learning something by making decisions and truly being accountable for the ramifications, growing my startup family, work becoming my hobby and vice-versa, being involved in radically different but interesting things, writing and talking to people about something I am truly passionate about, I think of all these and I shudder. I shudder at the thought of how quickly and easily I might have decided to ignore that call to leap. Then I thank God again and again for the inspiration I was given.

I am utterly convinced with my entire being that if God had not intervened, if I had not been sufficiently guided, if I just followed what the world would have had me do, I would not have taken that leap. I would still be in a corporation now – completely uninspired, working for just my salary, totally waiting for Friday just like everyone else. No startups for me. No juangreatleap.

Instead, I had been redeemed.

This month, I met up with two blog readers I haven’t previously been acquainted with who invited me for coffee. Both asked me why I was doing this. Both noticed there weren’t any ads on this site. Both noticed I wasn’t asking for money during the meeting.

This is my answer, guys 🙂 There will never be ads on this site, nor will I be asking for money for “consulting” when I meet people. This part of my life has been Gift. And so, for my part, I will share what I can with those who trust me enough to ask.

In all the ways I can think of, I try to make God the center of my work.

Just simply to give credit where it is due.

(Join the Juangreatleap movement and learn more about startups! Subscribe to the blog now to get the newsletter and join the forum)

The 4 most common excuses for not taking the startup leap

Peter Cauton

Here they are, in no particular order:

EXCUSE NO. 1: PARANOIA

Sounds like: “Huge risk! The LIVES of my kids are at stake!”

Commentary: First, it’s never ever as bad as you imagine it would be. Too often we fall victim to our wild imagination. Moreover,  you can always mitigate risk, through research and early customer feedback. You can do this without quitting your day job. Small, calculated leaps. Then, you will inevitably come across a crossroad – the big leap. By then, if you did your homework, you should have a clearer idea of your cashflow and the projected (or even the actual) monetary risk. By then, you should have calculated how much you can really, really live by (you’d be surprised with this amount and what happens if you eliminate your “small” luxury expenses) By then, you should have saved, say, around 6 months of expenses in preparation. Also, by then, you should have contingencies. If let’s say the cash flow isn’t as healthy as you’d thought in month 2, perhaps you should be planning to take up part-time work to supplement your startup income. If it really doesn’t fly, you have a safety parachute for use at anytime – you could always go back to the corporate grind: most likely with slightly higher pay than your previous point. Moreover, if you go back, you will now be armed with a business experience no training course could ever duplicate.

The solution is merely to plan.

Among all the excuses, “too risky” is the lamest and is usually given as the cover for the other excuses. It’s the lamest because there is NO risk in taking the smaller steps. HOWEVER, people talk themselves into thinking it’s such a big risk that they don’t even bother to initiate even the smallest of steps.

Excuse no. 2: SELF-DOUBT

Sounds like: “ME?! Oh no, I am not an entrepreneur! I’m not built that way! I don’t have what it takes.”

Commentary: When we started STORM, I had no MBA, no cum laude standing, no cash endowment (but a lot of financial problems), no entrepreneur mentors, no entrepreneurial background. I even came from a job function (HR), which was described by two separate people to me as, “the function where the least amount of CEO’s come from.” (Gee, thanks.) Entrepreneurs and startup founders come in all shapes and sizes, personality types, family  backgrounds, education backgrounds, and experiences. There is no template.

They do have one thing in common: all of them overcame their insecurities and took leaps. You can, too.

Excuse no. 3: READINESS

Sounds like: “Not yet. I need to go through some things first before I take any leaps. Getting there though.”

Commentary: Much like getting married, there is never a “perfect time” to take the leap. You are never completely ready. There will always be something you will tell yourself “has to be right first.” You have to overcome this feeling.

If you want to develop a true-blue start-up, the situation becomes ironic.  A trailblazer hacks a path into the unknown. Readiness implies anticipation of the known.

You can never be truly “ready” for startup life. Startup life itself is the only thing that can prepare you for startup life. The sooner you leap, the sooner you learn, the sooner you garner relevant startup experience. The compromise? Join an existing startup.

Excuse no. 4: SOCIAL APPROVAL

Sounds like: “I am thinking of leaving my VP-Marketing post in ABCD Telecoms to put up a startup in… the flowers business?! Egad! What will other people think?! Heck, what am I thinking? Away, thoughts!”

Commentary: This I think is a subtly common excuse. We wear our corporate titles like badges sometimes, don’t we? It’s how we are often introduced, or even how we introduce ourselves.

“VP” “REGIONAL” “CXO” We love the ring of it, don’t we? This is to be expected, after all, work IS important to us, as well as the opinions of our peers.

So what would happen if we are stripped of our relation to the biggie firm, stripped of our corporate title?

Is our identity and self-worth really that much tied to these titles and company names? More importantly, will you let what people think ultimately bar you from pursuing your heart’s desire? (which actually allows you to pursue a more real self)

I hope not.

My own leap into fulltime entrepreneur wasn’t met with universal acceptance. After all, the safer bet was staying in my salaried job. But at that juncture, I had reached a point where I just didn’t care anymore. As long as my wife supported me, I was good. And she did.

I actually encountered ALL these excuses in my head when I was deliberating on my leap, and all throughout my startup life – even up to now. I encounter them in my interviews as well – consistently.

Realize one thing: most of it is ILLUSION.  It’s really all in your head.

Break through. Break free.

(Addendum: readers, if you have more common “excuses” to add, then please share! Thanks!)

If you want to make money, you need to FORGET about the bottom-line. Seriously.

Peter Cauton

Here is how you make money in this world:

You create something of value to people. Once value is recognized, money is exchanged. That’s it.

This is my problem with the endless get-rich-quick schemes of the world: they make you focus your eyes on the money first. 

Think Rich. Millionaire’s club. Financial freedom. ALL focused on the cash. Or lack of it.

So HOW exactly do you make it?

I remember being entranced by the “think rich pinoy” movement. It basically tells you to get passive income through real estate rentals.

I convinced my family to devote a large amount to buying 2 condo units, that we could rent out at a profit. Worked for the first year, then the tenants left. Then Anne Curtis went out selling condo units in a new nearby SM condo. Moreover, it turned out this wasn’t “passive” at all. We needed to maintain the unit. We needed to aggressively market the unit. We needed to monitor tenants. Oh, and one more thing – I am not really into real estate. I have ZERO passion for it. So what now?

So, coupled with my dwindling lack of passion for my corporate day job, I had ANOTHER job I had no passion for. The units are available as we speak. (call me if you are interested, seriously – they’re near SM North Edsa, very strategic)

Why was I suckered into this? Because the lure of money is strong. My focus was directed on making money above all else.

You see a lot of “entrepreneurial” gimmicks advertise this way. People showing off their Lamborghini’s (cringe), or people talking about how they made their first million in a month selling to their downlines and just passively reaping in the rewards.

Wrong. Wrong. Wrong.

The focus should be on creating value. When value is created, the money will come after.

When it boils down to it, what is value? Value is simply helping people. All the companies in the world are about helping people. The moment they focus on making money rather than helping people, value is lessened and ultimately the company suffers (eg. Enron).

Sure, financial literacy is very important, but if the focus becomes merely stockpiling assets for a profit as opposed to focusing on how the assets will actually help people – then it’s easy to miss the point.

And what is it with this whole  “passive” bit? This just irks the hell out of me. What is the value being communicated here? That work is something to be avoided? That the trick to life is to find ways to reap the fruits without working?  Isn’t there something wrong here?

One thing I’ve learned: work is an integral part of who we are. Look at the most successful people on earth. They love what they do. Look at them carefully – it’s not about the money. It’s love of the game. 

You have to love the game, people. Life is too short. Take it from Steve Jobs. 

One of the more entertaining entrepreneur books I read last year was “Anything You Want,” by Derek Sivers. In the book, Sivers talks about how he founded CD Baby. He talks about how he just wanted to help struggling musicians solve a problem. He shunned the big contracts with big record labels. Said no to them. He just kept at helping artists while keeping his vision pure. How does this story end? He ends up selling his firm for 22 million dollars, and then giving most of it to charity.

So forget about the money momentarily first. Focus on helping people. Focus on solving a particular problem. Relentlessly. If you do that, believe me, the money will come. Think about all the great startups that were developed over the course of the last few years. Now think about the problems they solved for you.

I remember being so anti-Apple early on, listing down the things Macs couldn’t do. Then my friend Elmer convinced me to purchase an I-pad. Changed my life. I never went to National Bookstore again, as I was introduced to the world of e-books. And Amazon’s Kindle on I-pad. I could pre-order a book and get it the very day it got released. Then I also noticed I wasn’t watching a lot of TV anymore, but instead found myself consuming videos on the tablet in bed. No more awkward surfing-with-the-laptop-on-my-chest while in bed as well. Now I’m a fanboy, and they’ve got me for life. Why? Tremendous value.

The startups I’m involved with try to focus on helping out as well: STORM focuses on helping companies solve the problem of rewarding employees better. Newly formed Streamengine seeks to help solve the problem of explaining processes better (through video instead of text). Newly formed Cloudexterity will help startups solve the problem of finding a trustworthy source to develop apps.

Its simple really. You want to make money? Establish a business model which helps people. Solve problems. Want to make the ride sustainable and meaningful?  Choose to work on something you are passionate about.

How will your startup help people? What problem out there will you solve? Focus on these relentlessly and THEN the money will come.

(Join the Juangreatleap movement and learn more about startups! Subscribe to the blog now to get the newsletter and join the forum)

Pick your startup idea using the 3 circles

Peter Cauton

A long time ago, I read the bestselling book by Jim Collins, a book which a lot of you are probably familiar with, Good to Great.

I have forgotten everything about the book except his 3 circles framework. Jim illustrates that for good companies to become great, they have to exist in the “sweet spot” of 3 overlapping circles. While the book was really made for large corporations, and used data mainly from large corporations, I realized how applicable the “3-circle” framework is for startups. I use this framework extensively in startup product development.

My simplified version of the framework looks like this:

So let’s say you’re deliberating on what startup idea you’d like to pursue, and you have a few ideas you’re evaluating. This framework then becomes extremely useful. Each of the elements are crucial.

Some scenarios:

1) You have an idea you are passionate about, and can do it brilliantly, but people probably won’t pay you to do it.

Then this is simply a hobby, not a business. I could be the very best in the world in naming every G.I. Joe character who ever existed and recite their complete profiles, but the likelihood of me getting compensated for this skill might not be so hot.

Here’s the interesting thing here though: because of the internet, you can now easily find people with similar passions as you have. If you can build a related skill-set to world-class levels – the internet makes it so much easier to find a market. So say you’re the world’s best in restoring action figures, there’s a better chance of finding a market now than there was pre-internet.

2) You can pursue something you are passionate about and people will pay you to do, but you aren’t so good at it.

Then at some point your startup will fail, because consumers don’t like settling. This is still a pretty good spot to be in though, because your objective becomes clear – you have to build competence.

3) You can also choose to work on something which you are really good at, and people will pay you for it.

If you leave your corporate job and form your startup under these circumstances, then this is really jumping from the fire into the frying pan. This is really the corporate assembly line all over again. It’s actually a bit worse, because it will be harder to extricate yourself from the situation. So while this is tempting, it’s a recipe for frustration and zombification. Don’t.

One important thing to consider is that startups are typically composed of more than one founder. So it becomes more interesting (and fun) to tackle these questions.

What are we passionate about? What will people pay us to do? What are we collectively awesome at?

Time for that coffee meeting.

An Open Letter to Philippine University Deans and Leaders

Peter Cauton

(My friend, please read through this. If you agree with its content and find it important, stop being passive – don’t hesitate and SPREAD where you feel is necessary. Post it on your Facebook account, Tweet it, comment on it – agreeing or disagreeing, email it to directly to University Leaders in your network, or print it out and send it to their office, then perhaps tell them what you think about it. Let’s not wait for other people to do it, nor think that “this isn’t my problem,” because in some way, it is  –  peter)

Dear University Deans, Leaders, and Administrators,

If a young, impressionable Steve Jobs or Mark Zuckerberg were studying in your institution right now, would he be in an environment that would allow him to fulfill his potentials?

Leaders, there is an urgent need for you to help in spurring startup activity in the country

Let me explain.

Fueled by the internet economy and inspired by the likes of startups Google and Facebook, there has been a global upsurge in the formation and development of startups.

In fact, startup incubators have sprouted left and right. Incubators such as Techstars, Startup Weekend, and Y-combinator have created successful company after successful company. Young people, fresh grads – the best of the best – now see startups as a real, exciting alternative to the corporate grind. Startups are being formed at a rate unseen in human history. It’s already cliché to say “now is the best time to be an entrepreneur versus any other time in the history of the world.”

And it isn’t just happening in the US.

Google “India Startups” or “Indonesia Startups” or “Singapore Startups.” Exciting isn’t it? Lots of activity. Lots of firms.

Now, Google “Philippine Startups.”

As a country, we are missing out. Badly.

For the last 7 years I’ve been busy recruiting hundreds of young people, both as employees and/or partners to some of the startups I’ve been associated with.

I thought it would be easy for me to convince them to take a leap by offering good pay, equity, the chance to be the captain of their ships, and the chance to work on something meaningful.

It hasn’t been easy. In fact, it’s been quite the opposite. Automatically, most young people would explain to me their perceived  singular path to success: a few years climbing the corporate ladder, then an MBA, hopefully abroad, then back to that ladder again.

And they toil away in corporations, working for just their paychecks, a good number devoid of any passion for what they do. Worse, they think it’s as good as it gets. They end up wasting talent – Filipino talent being highly lauded as some of the best in the world – doing cookie cutter work that is beneath them. There are a lot of these people.

This is a perception tragedy of the highest magnitude.

The world has become flat. There is no reason anymore why a few bright kids in your school can’t create the next Google, or Facebook, or Zoho.com (a huge global Indian startup).

There are a number of valiant entrepreneurs out there who are making a difference, like ProudCloud’s Jay Fajardo or Brain Gain’s Paco Sandejas, but they are few and far in-between. There needs to be a grassroots-level effort in spurring interest in startup development.

Leaders, this HAS to begin in our schools.

We have to ingrain in our students that creating startups is not only possible, but it is the highest form of work, because it involves creating a company around what they are passionate about. We all know what happens when we work on our passions – GREAT WORK happens. GREAT IDEAS ARE ENFLESHED and become real. Startup work is hard, yes, but it is also extremely fulfilling, liberating, and a big part of nation building. Startups spur economies.

It is already too late to target people when they graduate. Observe what your graduates do upon getting their diploma. They create cookie-cutter resumes and send them en masse, hoping to get calls from whoever firm  finds their resumes attractive. A good number of your graduates even go for the “first company to call,” blatantly ignoring their natural God-given inclinations and talent.

They only would need to look around a bit to see that some of the best startups in the world were founded by young, inexperienced people. In fact, these startups work precisely because they were founded by young, inexperienced people.

Why not young, inexperienced Filipino professionals? There is no reason. None. In fact, with the sheer talent and ingenuity of Filipinos, we should be natural startup founders. Sadly, most young people do not realize this. Most of them have never even heard of Filipino startups.

This is a serious problem you can do something about.

Leaders, you have to do your part in making them fall in love with this idea. It is in your hands. Convince them that they CAN go after what they love to do. They do not have to compromise. We have to target them on the undergraduate level because this where dreams are created. This is where they fall in love.

I do have some humble practical suggestions, which I hope you can consider:

1) Emphasize Technology Startups

This is where the world is headed. This is how our country can be recognized – if we create a great tech startup. Or two. Or three. This is where costs have fallen so dramatically that geography is almost negligible. We can compete.

When I talk annually to management graduates who go through business simulations, I always get disappointed because 99% of the ideas pursued would be retail. It is SO hard to get noticed in retail. So hard to go against P&G, URC, or Unilever. It also costs a ton of money to produce inventory. Huge risk. On the other hand, the original code used for Google and Facebook were essentially created with no cost of goods sold – by students. There is now even a science emerging behind creating web startups which you can include in your curriculum: The Lean Startup Methodology.

Next suggestion is related.

2) Multidisciplinary Projects

This is how I basically build startups: I get a business domain guy, a programmer, and sometimes a design guy together and sell all of them on an idea. Then I let them work.

Actually, this is how most startups are built – complementary pieces. During the last Startup Weekend in Fort, people were grouped exactly this way.

Why can’t we do this in the University? Get a computer science student, a management student, a psychology student, and a design student together – then ask them to build something. These people all end up working for corporations anyway – so it doesn’t make sense that only business students are required to participate in simulations.

Can you imagine a business simulation activity where your best tech people are coupled with your best business people and your best design people?  Isn’t this exciting? Wouldn’t they produce great ideas and great work?

Under this lens, it’s a bit easier to envision to imagine lasting startups coming from your incubator programs.

3) Hire entrepreneurs

At some point, there needs to be a limit as to getting corporate people to teach business classes. Get people whom you would normally NOT get: the misfits, the square pegs, the heretics. These are the best entrepreneurs. Give the misfit, the square-peg, and heretic students in your school a hero they can learn from and relate to. They will be the best entrepreneurs. Under no circumstances can you allow your part-time teachers from corporations brainwash them into thinking that the only way is the corporate way.

And, since these entrepreneurs are few and far in between, you may have to go after them, instead of waiting for them to come to you.

4) Give startups a chance in your job fairs

If you think about it, the whole system is stacked for the big corporations, who are the biggest advertisers, and therefore are treated like superstars during the whole senior recruitment process. You can do something about this. Hold a “startup day.” Invite Philippine startups to recruitment events and don’t charge them large fees. At the very least, you can level the playing field. The big corporations may complain, but you can chalk it up to “supporting the national movement for entrepreneurship.”

These are but some ways you can spur your student population to fall in love with startups and entrepreneurship. I am sure you have even better ideas which are brewing right now.

Bottom-line is, something needs to change. The status quo isn’t cutting it. We are being left behind.

Leaders, I have faith in your ability to really listen, make the needed changes, and commit. We need you to. The country needs you to.

That great potential entrepreneur studying in your school right now needs you to.

9 Startup Myths Part 3 of 3

Peter Cauton

This is part 3 of a 3 part series. You can find part 1 here, and part 2 here.

7) Bigger is better

Last year we were up to around 15-16 people. This year, while we’ve lessened our headcount to around 10-11 people,  we’re set to double last year’s revenue level. Guess which situation I’m happier with?

Early on, it was always an assumption of mine that the successful companies are the bigger companies – bigger headcount, bigger operations. So expansion was one thing I was conscious about. I also remember the saying that you MAKE room for an A-player in your firm even if there’s isn’t exactly an urgent opening.

This was until I experienced needing to fight to meet payroll. This was something that I’ve never experienced before – if I didn’t make a sale, my guys don’t get any money for the month. Remember, recruitment in a startup entails selling dreams and encouraging people to take risks. The LAST thing I wanted to do was to face them and tell them we don’t have any salary for them for this month. So we did everything we could to meet payroll (and thank God that in our 7 years, we’ve never missed payroll – I find this to be nothing short of a miracle, especially during the early years). We also exhausted all means necessary before having to actually hire a new person.

This also allowed us to look at opportunities in a totally different light – how do we help this new client and make it work with only our current manpower? We forced ourselves to reconsider our assumptions and leverage everything we had (technology, network, processes) into making it work.

The results?

Larger revenue per employee. Lower costs. Better efficiency. A more versatile team. A smaller team which feels more like family than anything else. If, 5 years we experience much revenue growth and we’re still at 12 people?  I’d be ecstatic.

8) There will be no more jerks

The term I wanted to use was this one (an interesting book – talks about the negative bottom-line effects of employing jerks, even super-talented ones). I changed my mind, thinking my kids might end up reading this someday.

So, jerks it is.

You know the type – every company would seem to have them – pompous hotshots who humiliate and specialize in public lashings. After 10 years of encountering people like these in all the corporations I had worked for, I said to myself, “No jerk shall ever set foot in my firm! If one of them slips throughout the cracks, I will fire the person immediately.”

You know what, we’ve actually never hired a jerk (well, maybe one teetering on the edge). Our office has always been a fun, light place to work in.

Alas, while our firm has largely been jerk-free (not a small feat, as there are stealth jerks who don’t register during the recruitment process), I had forgotten that I was now exposed to more of the outside world – clients, suppliers, partners, government agencies, etc. While a large majority of the people we work with are fantastic people whom we love interacting with, there are always one or two exceptions to the rule.

Sigh. So I guess there will always be jerks. The trick is learning how to manage them.

9)You can do it part-time

Sure, you can do small businesses and lifestyle businesses part-time. But a startup? (definition here)

In a lot of ways, growing a startup is like parenting. You need to spend TIME with your baby – nurturing, guiding, supporting. Like a parent, there will be some point where your startup baby can fend for itself without you. But during the formative years? Your startup will not grow to its fullest potentials if you are an absentee startup parent. Name one uber-successful startup with part-time founders. There has to be someone full-time.

He's going to need your full-time help...

What made STORM work was that for the last 7 years, either Pao or I were at it on a full-time basis at any point in its existence. Now that we are both back at it full-time, we are experiencing tremendous growth. That’s no coincidence.

So Peter, how can you do these other startups if you are full-time in STORM?

Just early this year I’ve had illusions that I could somehow pull this off – being CEO of multiple firms, in effect. This is a fool’s errand, I have quickly come to realize. For these other, newer startups to work, I know I will have to groom quarterbacks. I can coach, but only from the sidelines. Someone else needs to quarterback.

(Join the Juangreatleap movement and learn more about startups! Subscribe to the blog now to get the newsletter and join the forum)

9 Startup Myths Part 2 of 3

Peter Cauton

(The following post is the second of a 3 part series. You can find part one over here)

4) Business Plans Are Important

Yup, it's for dummies alright.

What 4 years of college business teaching hammered in me was that I needed to create a business plan for my startup. I needed to put everything in writing and project my financials – on a short-term, medium term, and longterm basis. So during our first foray, we spent several days crafting an 80+ page business plan, crammed with a boatload of projections and analysis. We had a five-year sales forecast with assumptions on pricing, costs, and market. We had complete projected financial statements across those five years. It was a nice plan. It was something you could submit to a marketing class and get an A with.

It was also a complete waste of time.

The investors we gave it to never read it and instead asked us for a “simpler” 2-page summary. Moreover, after our initial effort to draft this plan, we ourselves never bothered to look it again.

Why? We really had no idea how people would react to our company. None. Our initial product, a fully customizable flexible benefits system, was a first in that 2005 market. Who knew how people would react? Our assumptions were guesses.

Remember this very important quote from renowned entrepreneur Steve Blank:

No plan survives the first contact with customers.

True enough, the moment we talked for the very first time with potential customers, we threw the initial plan (our 80 page masterpiece!)  out the window almost immediately. Almost all our assumptions were wrong. 2 weeks of work flushed down the toilet in seconds.

So instead of a crafting a long, static business plan, draft a short, flexible 2-page one. Use common sense to check if your numbers look alright. Take note of your assumptions.

Then, MOST IMPORTANTLY, immediately talk to potential customers and check out all your assumptions. Most of them will be wrong. Using what you learned, redraft your 2-pager. Rinse and repeat. Test and iterate till you get your model right.

5) Things Stabilize

Pao and I always thought, “OK, in time, we’d stabilize.”

Uhm, no.

What we’ve discovered instead is that every year is different. Vastly different. The moment we’d think that, okay, steady na tayo, let’s just stick with this, the market throws us a curveball and forces us to change things. Twice, we’ve decided to kill off certain services, only to have a huge company come and ask us for exactly those services. When it happened a second time, we even joked that the best way to make a business line profitable is by killing it off. Once, we were excited to bring out this new retention tool in the market. We made a big launch and started getting new clients. In a few months however, the recession came out of nowhere. Retention was the last thing on our clients’ minds, and one by one, our clients pulled out.

Bring it on!

Running a startup involves navigating your firm through a sea of constant change. So, while there’s always that huge problem which can sometimes threaten your very existence, thank God there are always even more opportunities to seize and take advantage of.

Yep, it isn’t for the faint of heart, but hey, you can bet it’s so much more exciting – and gratifying – than being a cog in the machine.

6) You need to pump money into traditional advertising

For years, I would always bemoan the fact that most of our clients came from word-of-mouth. I would always say, “imagine if we did active marketing instead of…nothing” And I would dream of big marketing campaigns – but couldn’t do it either because of a lack of time, a lack of budget, or both.

Eventually, we did direct marketing campaigns and sent an untold number of letters and email to potential customers. For all the time, money, and effort this necessitated, we got meager results – we got very few clients through this route. I then realized when I was in corporate I would just shred unopened sales letters, and delete sales emails before I read them. I hated spam.

In the meantime however, the “nothing” marketing strategy was churning out client after client. There would be phone calls from strangers referred by people we worked with, even people whom we didn’t work with, but with whom we shared an interaction or two with. Our biggest clients are almost all from referrals.

It turns out, it wasn’t “nothing” at all. The good work we poured in with our current clients – the service levels, the innovation, how we made it easy for people to relate and work with us – created ripples we never realized were spreading. In 2011, we spent I think the least amount on traditional marketing as we have had in the last 4 years, yet, this year is shaping up to be our best revenue year ever, by far. This has really made me reevaluate what I think I know about marketing. The rules are changing.

Last three myths next post!

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9 Startup Myths Part 1 of 3

Peter Cauton

For the next three days, I’ll be talking about 3 assumptions I discovered were completely wrong as I went through the startup process:

1) You need a ton of money to start

Nope, you don't need it.

Back in 2005, we were rejected by 2-3 investors before we said, “The heck with it, let’s just pool our own money and start.” My initial cash-out as an owner was P30,000.00. Far cry from the hundreds of thousands we thought we needed. It turns out it was enough.

Nowadays, you could start firms with even less, as the cost barriers continue to fall.

Last Thursday, I had a productive brainstorming session with an old friend of mine who was in the printing/publishing business. I suggested, “Why don’t you try building a 2.0 version of your current business on the net?” He told me he thought it would take around P2-3 million to do a web startup.

I told him I could connect him to tech people so he can knock zeroes out of his initial investment assumption.

Web startups are the most cost-effective startup type of them all. If you can program, you can build an e-commerce website for less than a pittance and start a business. You don’t know how to program? Sell your startup idea to someone who does and offer her substantial equity. She can instead work on the website for the equity instead of you paying a salary or a fee.

A great entrepreneur will ALWAYS find a way to get things done without a huge initial investment.

2) You will be your own boss

This was one of the first myths I discovered just wasn’t true.

When Pao and I started, we immediately made business cards which said “CEO” and “COO.” Yeah, we just loved the sound of that!

The moment we worked with clients though, it became very apparent who the real boss was. Needing to prove ourselves and earn trust in the market, we needed to over-deliver every time with every new client. That usually meant being under the beck and call of each client who chose to work with us. They were the real bosses and dictated everything.

Oh, you want this 4 month project crammed into a month?

Sure, no problem!

Oh, so you want me to do this 20-slide presentation which isn’t in the contract we signed? For free?

Sure, no problem!

Even the titles themselves worked against us. Once, Pao was in a presentation with a bank executive,  to whom he gave his “COO” biz card. Upon looking at the card, the client smiled and replied, “Oh, COO ka pala eh, ibaba mo naman young presyo.”

From then on, we just changed our titles to “Consultant.”

3) My corporate life would prepare me for startup life

When we were starting, I thought my 10-year corporate experience would help me run things in STORM.

Wrong.

There is nothing in my corporate career that could have prepared me for life in a startup.

Here’s the big difference: in corporations, unless you are the CEO, you think only as far as your function is concerned.

Going up the corporate ladder in human resources, I only thought as far as HR was concerned. Yes, I was trained to be a “strategic business partner” and know the business better – but I never made decisions for anything beyond my departmental role, and I would always look at things through the lens of my function.

In a startup, you learn veryveryvery quickly how and why every decision affects every other business function. Since resources are extra-scarce in new startups, you are forced to make (quick) decisions considering ALL the affected functions. Nothing in isolation.

Let’s say you want to implement a particular marketing plan. You then make an analysis that you would need someone full-time on it for 3 months. You could do it yourself, but then who would do current consulting work you are doing for a current client? Let’s say you consider hiring a person instead, what would that person do after the 3 months are up? What sort of person will you need? Do you have enough money to afford her? Who would train her? What happens if she’s successful and lands projects within the first month? Who would do the account management for these new clients?

Corporations train us to do work on a per-department basis. Sure, you have your management trainee programs – but each of these trainees is ultimately assigned to a home department after their tour of duty.

Startup work demands immediate holistic, systemic thinking. A corporation trains us in a singular function, because this is the most efficient way to structure things (like an assembly line).

This is why I’ve always said to friends that in a single year in a startup, I learned more about business than a decade in corporate.

Three more myths busted in part 2!

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