JUAN GREAT LEAP

Don’t Be A Customer Service Cliche!

A couple of weeks ago, I was waiting in line at a Toyota Service center, waiting for someone to estimate the costs for the damages done to my car. (by a brake-free 20-wheel truck going down a flyover - but that's another story) I waited around one hour. Then, someone signalled for me to proceed to a…

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Don’t Slip Into The Entrepreneur Entitlement Trap

It was one of my most painful learning experiences as an entrepreneur. Around 3 years ago I was invited to be an investor/co-founder in a mobile startup. We were four people. The resumes of my co-founders were dazzling - Ivy League degrees, corporate stalwarts, multiple successful ventures. I signed up immediately. I also proceeded to make the…

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