Don’t Be A Customer Service Cliche!

A couple of weeks ago, I was waiting in line at a Toyota Service center, waiting for someone to estimate the costs for the damages done to my car. (by a brake-free 20-wheel truck going down a flyover - but that's another story) I waited around one hour. Then, someone signalled for me to proceed to a…


Don’t Slip Into The Entrepreneur Entitlement Trap

It was one of my most painful learning experiences as an entrepreneur. Around 3 years ago I was invited to be an investor/co-founder in a mobile startup. We were four people. The resumes of my co-founders were dazzling - Ivy League degrees, corporate stalwarts, multiple successful ventures. I signed up immediately. I also proceeded to make the…

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