A Different Startup Saturday, Inner Before Outer, and Startup Spirituality

Last Saturday in Starbucks Masinag, I had a slightly different Startup Saturday meeting with Nico Policarpio, a promising young entrepreneur (whose team won the second Startup Weekend).

I was originally going to meet 2 other people, but they each had sudden emergencies, so I met with Nico one-on-one.

Partly as a result of the decreased number of people, the conversation went into deeper ground. Instead of the usual “let’s come up with an idea” or “let’s develop an idea” or “let’s map out current opportunities,” we instead delved into   the philosophical – what drives us as entrepreneurs, taking a hold of who we are, and startup philosophy.

I won’t go into any of the details of our conversation, but let me highlight one very important theme:

Inner Before Outer

More than any other job in the planet, being an entrepreneur requires a tremendous amount of self-introspection and awareness.

Why?

A startup is basically an individual’s unique offering and contribution to the world. He’s basically saying, “Hey world, here’s what I can do, buy me!”

To be able to offer your best to the universe, you first have to figure out what it is, right?

A mistake a lot of entrepreneurs make is just going after the money. This produces a passionless startup which inevitably makes passionless products. Slow death.

Another is going after something “sexy,” – like perhaps forcing yourself to go into “mobile” or “social” even if it just isn’t you and it bores you to death. Destination Zombieland.

Another mistake is to go after everything you feel remotely interests you, ending up with 2-3 startups at the same time WHILE having a day job in some cases. Recipe for failure as what a startup needs MOST from you is time.

These mistakes are usually the product of a lack of proper introspection as to who you really are, what your gifts are, what you really want to do, what you consider to be your calling in this world. These mistakes are the product of choosing outer (ideas, opportunity, money) before choosing inner (who you are, introspection, Faith).

This is why I find the startup exercise such a Faith-walk.

I know most people don’t associate business with Faith, or business with God.

If you believe in God though, and you believe you have a specific Calling, it’s pretty difficult NOT to consider Faith when undergoing the entrepreneurial process.

Figuring out who you are in the world? Sounds like something God can help us out with, eh?

Align your life. Nothing will make you happier.

Get up and DESTROY those blinders!

My whole entrepreneur life has been a series of episodes where my eyes were opened to a greater reality.

I can still remember when STORM collected its first payment back in 2005. My partner Pao and I gave a gaming company 2-weeks of access to our new online survey software for P5000. (which was completely, idiotically underpriced!)

But I remember the feeling.

“Someone paid us money for a product we made! OMG!”

After years in corporate, and knowing the salary as the only means of getting cash, it was quite the eye-opener.

It was like the very moment we got to know how to swim. At first, were scared of the water, right? We needed to hang on to the edge. At one point though, we just trusted and we let go. Then came a startling realization – that the water isn’t the enemy, after all. And then afterwards, all we wanted to do was swim around and around, explore, and test our limits.

After getting our feet wet with P5000, we wanted to do so much more.

In 2006, I remember when I had to kick STORM out of my condo because I just got married, and well, it would have been awkward if the living room was still going to be full of computers and employees.

So Pao and I rented out a small place for STORM – no more than the size of a conference room – at San Antonio Village in Pasig. We then we got ourselves our first set of “real” office furniture. I remember when we were first putting the furniture in the office. Pao and I couldn’t get rid of the smiles on our faces, even if we were shelling out major moolah and now had to pay rent. We had an office! In our minds, a foundation had been built – STORM could stand on its own.

Another moment when some of my blinders came off was in 2007 when STORM landed a big account in competition with two large multinational player. It further opened my eyes that a startup can be much more than a mom and pop, if you choose to do so.

Whenever I would have blinder-dissolving moments like these, I would have trouble sleeping (my friends would know this) because my mind would be on overdrive. I would be imagining the endless possibilities in a new reality – one where previous horizons have been pushed back.

My big fulltime leap in 2008 scratched a huge blinder – that I needed to work in a corporation to survive. It was liberating, in all sense of the word.

I think I grew addicted to the process, so now I SEEK opportunities where I can disentangle myself from even more blinders. 2008 was when I started reading startup and entrepreneurial books like crazy. Actually, I find that a good book – fiction or otherwise – will always result in blinders crashing down. Same goes to meeting new people. Or new experiences. Even failure.

Then I started realizing something – that there are indeed, no limits. The only limits would come from the limits we impose on ourselves, either consciously or unconsciously.

Remove those blinders. You can be all you want to be.

Scaling Your Caring: How You Can and Why You Need to

A few weeks ago, my wife posted “what’s a good ramen place?” on her Facebook account. We love ramen and wanted to find out if anything new was out there.

She was besieged with a score of answers. She got the usual suspects – like Ramen Bar and Ajisen Ramen.  Then we noticed an answer which was met with near-universal approval from her friends – Tamagoya Noodle House. Apparently, it was a small, obscure ramen place in Antipolo which gets crowded fast.

Best value-for-money ramen experience ever!

(How can we say no to that?! Resistance = futile)

And you know what? We went and just loved it. We’re now frequent customers.

More than ever, we have been consulting Google less and less and our friends on our social networks more and more. We are now doing social searches. Social media has transformed everything. Armed with networked mobile phones with high resolution cameras, experiences can be shared automatically and spread out like wildfire across multiple social networks. (this is a large reason why being an entrep now is so enticing – we do a good job and people spread it around)

I can attest to this in a very personal way. STORM has never had a marketing executive. How do we get leads? Word of mouth. These last two years have been record-breaking for STORM. Why? Social media-powered word of mouth.

On the other end of the spectrum, most brands are now on the social networks as well. Did you just have a sucky customer service experience? You can now post them on brand pages and broadcast it to the world. You can write an open letter to the President and post on Facebook. If it was an especially nasty experience, it WILL get spread and force a company to react.

The power has come back all the way to the consumer. Every person is now a powerful voice.

In this 2.0 era, there is now NO CHOICE but to treat every customer like royalty. We have no choice but to deliver truly authentic customer experiences. We cannot put parrots on our customer service teams anymore. We have to deliver on every promise and empower frontliners to truly HELP, not merely to placate. Just check this out for an example of how NOT to do things. How to properly do things? Check Zappos out. They are amazing.

I have a million customers! How can I help every single one?

Social media plus hustling. Answer every inquiry like a human being. You know, when I think of it, when I call to complain about a service, I usually just want to be heard and have the assurance someone is actively helping me out. What I hate most? Scripts.

(Oh, and if you have a million customers you can afford to hire a good team to take care of customer service.)

If we make mistakes, we have to live with the fact that they will be public – but we can show the world we can rise to the challenge of getting better (and the world WILL love you for it – they can relate).

Guess what? This forces us to be better firms. Forces us to create better products and services. Forces us to step up.

Big Brother is there not merely for the Carabuenas of this world, but customer experiences as well.

But defending our brand is just the tip of the iceberg!

Stop for a second and imagine…you can talk directly to ALL your customers!

That is an amazing thought. Think of the dialogue you could create. Brand loyalty. Are you the CEO of a startup? Think of what your consumers would feel like if you made friends with some of them over social media. Think of the free market research you can do. Think of the cross product marketing you can achieve.

It’s a brave new world just dripping with opportunity.

Can We Call Them “Finish-Ups” Instead?

At this time last year, I was looking around our Southeast Asian neighbors with startup-scene envy. Why wasn’t our startup scene as vibrant?

What a difference a year makes.

In just one year, we’ve seen a couple of Startup Weekends, the rise of Twitmusic, the launch of Kickstart and Ideaspace, a booming economy, Streetfood Tycoon, co-lab amenities – all of which were made more all the more prominent by a rabid social media environment fueled by internet-savvy Pinoys.

I think everyone will agree though – this is just the tip of the iceberg.

I am excited at the thought. Giddy, even. We have so much potential as a people, and I really, really think startups will ultimately be how we can lift this nation up.

Hence kindly allow me this sobering reminder, then:

Startups require an incredible amount effort and perseverance to pull off.    

With the increased number of people trying to start up, I also see a number of people taking this for granted, acting as if it can be done with minimal effort, minimum quality, and very often, minimal research.

Perhaps the term “startup” has something to do with it.

After all, it’s relatively easy just to start a “startup.” As the cliché goes, though: it’s a marathon, not a sprint. It’s how you finish which will be crucial, where the wheat is separated from the chaff.

You know, we have a chance to do some amazing things. If there is any time in the history of the world, we have got to go for it now.

But like everything in life, there is a price, right? We KNOW that already. For us to mean it when we say stuff like “let’s put the Philippines on the map,” we need to bleed for it.

You want to fulfill your dreams? Startups are ANYTHING but a shortcut.

You want to take a leap and start? There’ll be an awful amount of bumps and bruises along the way.

Over 92% of startups fail. (very interesting link) If you don’t do the hustling necessary to finish, 8% becomes zero. You’d have NO chance. None. Zip.

So…c’mon everyone!

Let’s own up to the challenge. Let’s pay the price. Let’s refuse to build pwede na firms, but rather invest in the effort necessary to build great firms. Let’s put the Philippines on the map by giving her our all.

She deserves it, after all.

Leap, But Don’t Forget To Live

The entrepreneurial life can be exhilarating.

Receiving your first payment, landing a first client, landing a first BIG client – these experiences can rarely be matched by anything the corporate world can offer. Then this whole new social network/internet/mobile landscape just takes that experience and injects it with WWE-level steroids.

There is so much to do. People to connect with. Ideas to pursue. Strategies to try. Clients to land.

It can be addictive.

Almost everything addictive is dangerous.

Startups – NOT an exception.

The past 12 months have been such a whirlwind as far as my entrepreneurial career is concerned. There has been a plethora of Blessings. Apart from STORM, which has been growing even more, I co-founded 3 more firms. I started this blog. I meet 3-4 new passionate entrepreneurs every Saturday morning, engaging them in lively conversation. In the evening I work on blogposts and connect to people online. It is exhilarating. It is addictive.

It is dangerous.

Last night, my wife finally told me how she was feeling. How she’s been feeling very happy and excited at how I’ve grown in my career, but a bit worried about how we’ve also started to grow apart a bit.

I felt like Bruce Willis at the end of Sixth Sense, when he realized everything through flashbacks.

What an idiot I was. I was doing something I swore I’d never do –  I had been taking my wife for granted. I’d really rather work as a sewer cleaner and be with her than be the world’s greatest entrepreneur and not be by her side – so my actions were getting misaligned with what I truly deemed essential.

It then slowly dawned on me – I was so focused on this one part of my life that I started taking the other parts for granted: time with the rest of my family, connecting with my parents, my efforts to get back to running, writing more songs as a music minister, spending more time with God through prayer. That last one was a zinger. I had been so appreciative of the gifts, when I should’ve been much more appreciative of the Giver.

Balance. I was losing it for awhile. Instead of running startups, they were starting to run me.

I will do better.

No Money? No Experience? No Problem!

After she graduated with her degree in Psychology in 2010, we hired Ofelia Linchangco in STORM to do HR analysis and consulting. What was pretty evident from the get-go was that she loved design-related work. She would always volunteer to do design work for STORM’s marketing materials and would tinker with the website design. While she would do good work with her HR-related responsibilities, her design work would always elicit oohs and ahs from everyone in the workplace. It was plain to see what her passion was.

A year and a half later, she resigned. Planning her leap, she read a lot of books and did a ton of research. Then, using the remnants of her last pay (around P8000.00), she put up a design studio, Rocket Concepts.

Nowadays, she is doing very well and always seems so…happy-busy. She works with contractors to keep up with the work demand.  She is earning a very comfortable paycheck as her own boss. She is pursuing a passion.

Let’s recount. P8000.00 capital. No experience. No formal design education. Just a year’s experience in the workplace.  She made it work.

You can, too. 

Around a month ago in Starbucks Masinag, Estelle Osorio narrated to me how she and partner Ulysses Cruz took a leap, used a mere P20,000.00 in capital, and founded BizWhiz, a startup focused on business training.

2 years after, Biz Whiz is arranging profitable course after profitable course. They are now hiring. They are getting bigger and more profitable.

Let’s recount again. Estelle has no MBA, she graduated with a degree in Political Science. No outside money. She’s in her mid-20’s. She made it work.

You can, too.  

In an example close to home, early this year I founded Stream Engine Studios with Gino Caparas. The initial concept was to create a digital marketing firm. Then it morphed into an online explainer video production house. We put up around P30,000.00 as initial capital. Then I managed to convince Gino to take a leap from his comfy corporate job.

There were some hairy moments, but ultimately, not a year into operations, we have recouped our initial investment many times over. We have hired more people to help us out. We can now do this sort of work.

Let’s recount. No MBA’s. No formal training in design or animation. No big outside money. Gino’s just making it work.

You can, too. 

I can go on and on.

Karen Yao was a pre-school teacher-turned HR practitioner who parlayed her expertise into a successful freelance consulting career and ultimately, into startup Congruent Partnerships. No big capital investment.

Sophia Lucero was a computer science graduate who had a knack for front-end work. Since she graduated in 2006, she has never been a regular employee for any corporation. Instead, she pursues her passion as her very own startup: doing freelance web design, UI Consulting, writing, and even pursuing her personal advocacies, such as co-founding the Philippine Web Designers Organization.

August 29 speaker Howard Go resigned from his lucrative Telco job in 2010 to pursue a passion – designing games. His startup, Mochibits, has come up with hit app after hit app. No big capital investment.

No money. No experience. No fear.

YOU CAN, TOO!

(Let’s hear of even MORE examples from you guys! I enjoin you to bless and encourage others by posting your own bootstrap experience! Perhaps your story is the very example which can convince one other person of doing her own leap. Don’t be shy and tell your story by hitting the comments below! Let’s inspire a movement!) 

The Entrepreneurial Fight for FREEDOM!

Glenn is a 30-something product manager who dreams of one day escaping the corporate rat race to pursue a music-related startup he’s always dreamed of.

Sylvia works for a telco. As such, it isn’t a rarity for her to log in 60-70 hours of work a week. She yearns of saving enough capital to put up a business which can allow her to spend more time with her kids.

Elmer is a mobile developer. He’s a fan of the bestseller, The 4-hour Workweek. He wants to create the next killer mobile app and rake in the cash –  while he goes about touring the world.

I think there are a lot of us who are like Glenn, Sylvia, and Elmer. Money’s nice for us, but the real motivator is something else.

Freedom.

The freedom to pursue OUR dreams, instead of helping someone else with theirs.

The freedom to spend our time in things we want to do.

The freedom not to have an a-hole boss.

The freedom to be much more available to our spouses, children, and loved ones.

The freedom to do what WE think is right.

It’s kind of funny to think that we live in a world full of choices. In fact, we’re all a bit spoiled by it. We can order the EXACT coffee we want in Starbucks, have virtually anything delivered to our doorstep through Amazon, have the world available to us through the internet. It’s a world of choice and abundance.

But not in the typical workplace, where we are governed by 8-5pm schedules, an exact salary we pull in per month, a usual way of doing things, a whole handbook of rules to follow, a small work area to do our jobs in, and my favorite, a specific job description to follow.

Come to think of it, more than money potential and more than the thrill of owning a firm, an extremely powerful motivator for me was to just break free and be my own person. Instead of, you know, working like an uninspired zombie at work.

How many of us feel like this at work?

All the risk (perceived and real) in becoming an entrepreneur was SOOOO much worth it. I would not exchange my freedom for any amount of salary.

If you have a chance to do so, go for it and don’t look back. For those currently toiling in trying to break free, take heed and comfort in this: the freedom’s worth fighting for.

Here’s the freedom speech from good ol’ William Wallace to help inspire all of us a bit. Enjoy!

FREEDOM!

Forget the search for the next great idea. Look for your inner fire, instead.

A couple of days ago, I was talking to an “idea guy” with 6 startup ideas he wanted to pursue. I listened and gave my opinion on each. Then he looked at me and asked:

So what do you think?

Puzzled, I replied:

About what?

Coyly, he then asked:

What should I choose?

No mentor, confidante, or adviser can answer this sort of question.

Only you can.

It’s easy to get carried away with money potential, or how “sexy” an idea is. Careful. Choosing a startup solely based on these will almost guarantee failure.

The process starts internally. Follow your heart.

We have heard this from thousands of successful entrepreneurs: your passion will fuel your startup. 

So what ignites you?

Startup Funding: The FIRST option should always be doing it on your own

I’ve been blessed to have talked to a growing number of young entrepreneurs over the past few months. One common concern for the would-be-startup-owner is funding. How do you get the funding to start?

The two general answers are bootstrapping and raising investment money.

There are other interesting fund-raising strategies arising, like crowdsourcing, but that’s a topic for another post

Before I give my bootstrap-biased opinion on this, let me give the easy answer first, which is: it depends on the idea. 

THE EASY ANSWER:

Generally, you can look at the following things when determining which path to take:

1. Do you need a huge capital investment to break even?

2. How big is the market and how fast will it develop?

3. How strong are the barriers to entry?

Capital Requirements

This is a bit obvious. If your idea plans to generate a huge sum of money, but needs, say, P20 million in initial capital to start, then you probably need funding. If you are making a significant play on retail and do not have generous family members or friends, then you probably would need funding. This is why technology firms are so  attractive – a mere ten years ago would need millions to set up an internet firm. Nowadays, the costs are becoming almost negligible. If you do not need a large sum to start, bootstrap.

Market Size and Growth

If you are planning to immediately take on a huge market, or a market which will grow really, really fast, then you probably need to acquire funding. Capturing a sizeable market requires investment (usually for marketing and sales). Witness Serenitea. They were the first milk tea place of its kind in the country (as far as I know). When competitors started appearing left and right, they suddenly had to put up a lot of sites (and invest in new technology, like those circular buzzers) to defend their position. Putting up those sites required funding.

Barriers to Entry

If your idea has low capital requirements to get started AND has the potential to be a big business, then it will boil down to barriers to entry. If your idea is NOT defensible (an individual with deep pockets can set up a competitor really fast), then it is advisable to acquire funding to capture market share immediately and seize the opportunity. If there is little chance for a competitor to beat you to scale because you are doing something really unique, or IP, then it might be best to bootstrap.

The guidelines above can be considered as general guidelines for figuring out how to finance your startup. Here’s my opinion though:

MY OPINION: As much as you can, always bootstrap. 

Short story.

Early this year we had an idea which, according to the guidelines above, was much better suited for funding than bootstrapping. So my team went around fundraising for P4-5 million. Established venture capital firms found the idea a bit too small to fund.

note: venture capital firms raise millions of dollars of funding for startups – but they can’t spread themselves too thin by spreading it out to too many small opportunities, they’d rather select few, bigger opportunities which have the potential multiplying their investment 10x, or even more, in 4-5 years

We then tried to go after Angels and other investment houses. Basically, we were trying to sell 20% of the firm for around P4 million of funding, at a P20 million company valuation. This was a typical way startups in the US did it, according to my extensive review of the literature.

Here’s the typical response:

“Idea sounds great, but if we are taking on the entire risk, then we would require 60%-80% of your firm.”

After getting the same quote from a good number of investors, we figured it was just a bit different here than what US literature suggests.

A team of bootstrappers, there was NO WAY we would have been amenable to those terms. So we regrouped, re-calculated our figures, tightened our belts, and basically, innovated. This new firm will now be launched within a month.

Here’s three reasons why you should try bootstrapping first before resorting to funding:

a) You are forced to be more creative

Spending your own, hard-earned cash will force you to have an augmented sense of fiscal responsibility, create a deep sense of urgency, and will make you exhaust all possibilities for solutions. Sounds like the ingredients necessary for a successful startup.

Spending other people’s money is very much akin to how most of us manage our credit cards – poorly.

b) You will have more power on the negotiating table

Once you generate traction (your business starts making money), then it is but logical that you will find yourself with more leverage on the negotiating table, in the event you want to seek investor money to finance further growth. If you have shown NO PROOF that your idea can work and you need money, then that 80% equity request will seem to be logical from the point of view of the one shelling all the cash out. Oh, and investors won’t treat surveys nor “research findings” as traction. You have to show money to show you are making money.

c) We often over-estimate market size, market growth, and competition

A number of the pitches I’ve seen reflect eye-popping numbers when it comes to market size and growth. Bluntly speaking, these are just guesses – and more often than not, the numbers will prove to be more earth-bound. More earth-bound numbers lessen the actual need for funding (in accordance to the general guidelines above).

Competition is also typically exaggerated. (Once people get a hold of this idea, it will spread like wildfire! So we have to act now!) After years of listening to ideas, I’ve yet to see an idea “spread like wildfire.” After all, it’s really in the execution.

Instead of market guesses, the best thing to do is to build an actual low-cost MVP, try to sell it, and gain traction.

In other words, bootstrap.

d) Why hire a captain of your own ship?

One HUGE reason I went the entrepreneur route was freedom. I wanted to be my own boss. If someone else buys 60% of your firm, then guess what?

You aren’t the captain anymore.

e) Raising funds is distracting

The first order of business when you have a startup is taking care of the product. You have to learn more about it, talk to potential and current customers, iterate, strategize, create. In raising funds, it’s easy to get distracted about the allure of raising millions for your startup. Then there’s all the “due-diligence” you need to work on, meetings to attend, figuring out the numbers. This can become a real attention grabber, keeping you from focusing on what is truly important.

You can choose your own adventure!

It’s not just about the money. It’s not just about making a dent in the world.

It is very much WHAT SORT OF DENT  and WHERE YOU WANT TO MAKE IT. Ultimately, the answer boils down to WHO YOU ARE.

What do you like doing? How and when do you do your best work? What are you good at? Bad at?

In corporations, you usually pick a department or a function you think you can grow in. So as a green-behind-the-ears fresh graduate, the thinking would be a bit simplistic:

“uhm…I like people so HR might be the field for me”

or

“I like numbers so I’ll give finance a try”

It’s obviously not so simplistic.

It might be the right field, but not the right industry. It could be the right field and industry, but not the right company. Nor the right boss. Nor culture. Nor pay. Nor workmates. Nor morality. Nor a plethora of so many other things.

Some months ago I had lunch with a reader who finished near the top of his class in an IT course and promptly spent the next 10 or so years programming for large firms. I was just astonished at how direct he was in saying he completely hates it. 

Now he’s on the path of reinvention.

In corporate, you always wind up conforming a bit – because no company or position will ever fit perfectly.

In startups, it’s a bit different.

A founder CREATES rather than conforms. She chooses the field she wants to operate in, chooses the battles she wants to be involved with. She chooses the people she wants to work with. She also chooses what role to take.

What should dictate these decisions is the founder’s knowledge of WHO SHE IS. If she creates a startup which makes money doing something she finds completely boring  – then this quickly becomes torture, and soon, the entrepreneur will feel inevitably trapped.

The thing is, we usually need to experience things before we realize whether “this is me” or “this is not me.” This is why we end up trying out different companies, and even different careers throughout our corporate life.

In startups, it works a bit differently.

Logically, you will pursue opportunities and ideas which interest you. So hopefully, you are already building a startup densely populated with “this is me” elements.

As far as role is concerned, when you start, you do EVERYTHING in a startup. And oh boy, what a tremendous learning experience that is – because you find out SO much about yourself. From 10 years of doing HR in corporate, I suddenly did finance, marketing, sales, HR, operations, admin, and many more for STORM. Eventually, you find out more about yourself, and what you love doing.  It’s like getting a job in a dozen different departments at the same time.

As your startup grows though, you can then slowly focus on the stuff you love. You can then change roles internally with a snap. You can hire for your gaps.

For example, if you find out that rocking the “startup CEO” role just isn’t your thing because you hate client work and only wish to work with numbers, then you could just hire a CEO or get a partner who can do that role. You can then work on your numbers.

If all you want to do is program, you could just get someone who can sell.

You can make it what you want.  You can build around who you are.

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